Cancellations & Refunds Policy

Cancellations

Personal Training Sessions

If a client has to cancel or reschedule any previously scheduled appointments, the client must contact the personal trainer directly at least 24 hours in advance of the scheduled appointment.

If a client cancels their fitness session outside 24hrs, they will have up until the end of their package expiry to reschedule it for a later time. Any remaining pre-paid sessions after the package expiry will be forfeited.

If a client does not cancel or reschedule an appointment at least 24 hours in advance, Karen El-Azzi reserves the right to charge a cancellation fee equivalent to a full personal training fee that would normally be charged for that training session.

If a client fails to appear for a scheduled appointment, Karen El-Azzi reserves the right to charge a no show fee equivalent to the  fee that would have been charged for the session.

If you can not make your booked session, please notify your trainer, by cancelling your booking via PTMinder,  or via text to 0402109199.

Partner Training Sessions

In addition to the 24hr cancellation policy, outlined above. Partner sessions will be charged at the full rate, whether 1 or the full number of registered participants attend the session.

All Group Classes

There is a 1 hr notification period for all group class booking cancellations. If you notify your trainer within 1 hr of the schedule class start time, you maybe charged the equivalent fee for the class or a class on your pass.

If you can not make your booked session, please notify your trainer, by cancelling your booking via PTMinder,  or via text to 0402109199.

Refunds

Pre-paid Group Classes

Pre-paid classes are not refundable in part or in full for non-attendance for all or part of the pass. All pre-paid classes can be used in a scheduled class prior to the expiry of the pass (not including but not limited to specialised classes such as Core Fit classes). It is up to the client to confirm space in their desired classes and book in.

Missed sessions not used before the expiry, will be forfeited.

Allowances may be considered for extended injury or illness of 4 weeks or more with medical certificate provided.

Pre-paid Group Class Pass – Core Fit

Core fit full pre-paid classes are not refundable in part or in full for non-attendance for all or part of the classes. These passes can only be used for Core Fit classes. Up to 2 sessions may be carried over and made up in the same type of class (or similar as determined by Karen El-Azzi) within the first 4 weeks, of the next time that class is offered. Missed sessions over and above 2, will be forfeited after the expiry of the class pass.

Missed sessions not made-up during the first 4 weeks of the next available term of the same type of class (or similar as determined by Karen El-Azzi) will be forfeited.

Allowances may be considered for extended injury or illness of 4 weeks or more with medical certificate provided.

Expiry and Conditions

10 Group Session Passes

10 group session passes are valid for a period of 3 months from the date of purchase and entitles you to attend any 10 group fitness sessions offered (pending booking availability). All sessions remaining past the expiry date will be forfeited. They can not be used for personal training, partner training services.

Gift Certificates

Gift certificates are not redeemable for cash and are non-refundable. All purchases are final. Gift certificates can be transferred when requested in writing to admin@thrivetogether.com.au. Lost or stolen gift certificates will not be replaced. Session bookings made using gift certificates must made prior to the gift certificate’s expiry date; the booking can be for a session scheduled to up to 1 month after the gift certificate’s expiry date. Gift certificates can be used to upgrade to a more expensive service; payment of the difference between the voucher and the upgraded service will be required at time of booking to confirm booking. Gift vouchers cannot be used for cheaper services; Clients wishing to do so will forfeit the difference between the value of the gift certificate and the cheaper service. Normal service cancellation policy applies to session bookings made using a gift certificate.